Privacy Policy

Last Updated: June 15, 2026

Knowbody Health LLC (“Knowbody,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information in connection with our website, getknowbody.com (the “Site”), and our products and services (collectively, the “Services”).

Our Services are intended for use in the United States only. We do not market or sell products for order fulfillment outside the United States.

 

 

1. Personal Information We Collect

Information you provide to us. Personal information you may provide to us includes:

  • Contact Information including first and last name, email address, phone number, shipping and billing address.

  • Customer Account Information including username and password that you may use to create an account with us, account preferences, and settings.

  • Transaction Information including products viewed or purchased, order details and history, subscription status and renewal dates, shipment and refund history, customer service history, and cart activity.

  • Payment Information. Payment method details, billing information, and payment token or method identifier generated by our payment processors or subscription providers. We do not store full payment card numbers on our own systems. Payments are processed by third-party payment processors using tokenized payment credentials. 

  • Device Information including information about your device, browser, network connection, IP address, general location information such as city, state, or geographic area, and other unique identifiers

  • Communications with us including emails, chats, text messages, and call records with customer support, and responses to surveys, forms, or promotions.

  • User Content including reviews, testimonials, images, survey responses, and other content you choose to provide.

  • Web Behavior Information. We may collect information on how you make use of our Website, our portals, or our software solutions. This information is collected through log files, cookies, and web beacon-, analytical- and advertising technologies. For more information, please visit our Cookies Policy.

  • Inferences. Preferences, purchasing patterns, marketing segments, and subscription retention indicators derived from the information above.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you — when you create an account, place an order, enroll in a Subscription, sign up for marketing, contact support, or submit content.

  • Automatically through the Services — through cookies, pixels, tags, log files, and similar technologies as you interact with the Site.

  • Service providers and business partners — such as our ecommerce platform, subscription management provider, payment processors, shipping and fulfillment partners, fraud prevention vendors, and customer support providers.

  • Advertising and social media platforms — when you engage with our ads, visit our social media profiles, or interact with audiences created through advertising partners.

  • Affiliate and referral partners — when you arrive at our Site through an affiliate or referral link.

3. How We Use Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Providing and Improving the Services Operating the Site; creating and maintaining accounts; processing and fulfilling orders; managing Subscriptions and recurring deliveries; processing payments; and arranging shipping, returns, and refunds.

  • Research and Development Research and development purposes in our legitimate business interests, including to analyze and improve our Services. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. 

  • Subscription Administration Enrolling you in a Subscription; processing recurring billing; sending renewal, order, and service notifications; enabling you to modify, pause, skip, reactivate, or cancel a Subscription; and analyzing subscription performance and retention.

  • Communications with You Sending transactional and marketing emails and text messages where permitted by law and consistent with your choices, and responding to questions, complaints, and support requests.

  • Marketing, Advertising, and Analytics Understanding how users interact with the Site; measuring campaign performance; improving our products, Services, and customer experience; personalizing content and offers; creating advertising audiences; delivering interest-based or retargeted advertising; and tracking conversions and attribution.

  • Security and Fraud Prevention Securing accounts and transactions; detecting, investigating, and preventing fraud, unauthorized access, and abuse; and enforcing our Terms of Service.

  • Legal and Operational Purposes Complying with legal obligations; responding to lawful requests; exercising and defending legal claims; and supporting internal auditing, recordkeeping, and quality assurance.

4. Cookies, Pixels, and Similar Technologies

We and our partners use cookies, pixels, tags, local storage, and similar technologies to collect information automatically. These technologies help us keep the Site functioning properly, remember your preferences and cart contents, understand traffic and usage patterns, measure campaign effectiveness, detect fraud, personalize content, and deliver and measure advertising.

Information collected through these technologies may include device and browser information, IP address, approximate location, online activity, and inferences derived from that activity. Some of this collection and the resulting disclosures to advertising and analytics partners may constitute a “sale” or “sharing” of personal information, or “targeted advertising,” under applicable state privacy laws, as further described in the Sale, Sharing, and Targeted Advertising section below.

For a full description of the categories of cookies and similar technologies we use, the third parties that set them, and the choices available to you, please see our Cookies Policy.


Your choices: You may control cookies through your browser settings. Note that disabling certain technologies may affect Site functionality, including checkout and account access. Residents of certain states may also opt out of the sale or sharing of personal information associated with these technologies using our privacy choices link in the Site footer or by enabling Global Privacy Control, as described in the “Sale, Sharing, and Targeted Advertising” and “Global Privacy Control” sections below.

5. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • Service Providers and Contractors Vendors and other third parties who perform services on our behalf including providers of ecommerce infrastructure, website hosting, subscription management, payment processing, fraud prevention, order management, shipping and fulfillment, customer support, email and SMS communications, analytics and attribution, and cloud storage.

  • Advertising, Marketing, and Analytics Partners Advertising networks, social media platforms, analytics providers, measurement vendors, and marketing partners for campaign measurement, conversion tracking, audience building, suppression, retargeting, interest-based advertising, and performance reporting.

  • Affiliate and Referral Partners We may disclose limited information needed to attribute referrals, measure performance, prevent fraud, and administer affiliate and referral programs.

  • Payment Processors and Financial Service Providers Transaction and payment-related information to process purchases, renewals, refunds, and payment verification.

  • Fulfillment and Logistics Providers Contact and order information to fulfill and deliver orders.

  • Professional Advisors and Corporate Recipients Auditors, lawyers, accountants, insurers, regulators, law enforcement, and courts where reasonably necessary to comply with law, protect rights, or respond to legal process; and parties involved in an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

  • With Your Direction We may disclose information where you direct us to do so.

6. Sale, Sharing, and Targeted Advertising

Although we do not sell personal information for money, we may disclose certain identifiers, device information, and internet activity to advertising and analytics partners in ways that may be considered a “sale,” “sharing” for cross-context behavioral advertising, or “targeted advertising” under applicable state privacy laws.

This may involve cookies, advertising identifiers, pixel and tag data, browsing and purchase activity, and interactions with our Site, emails, or advertisements.

Categories of personal information that may be sold or shared: Identifiers; commercial information; internet or electronic network activity; approximate geolocation; and inferences.

Categories of third parties: Advertising networks; social media platforms; analytics and attribution providers; and marketing partners.

To opt out, you may:

  • Click the “Do Not Sell or Share My Personal Information” link in the Site footer;

  • Enable a recognized opt-out preference signal such as Global Privacy Control (see section 7 below); or

  • Contact us at support@getknowbody.com.

7. Global Privacy Control

We recognize the Global Privacy Control (“GPC”) signal. If we detect a valid GPC signal from your browser, we will treat it as a request to opt out of sale, sharing, and targeted advertising for that browser and device, to the extent required by applicable law. GPC operates on a per-browser, per-device basis. To learn more, visit globalprivacycontrol.org.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, subject to applicable exceptions and identity verification requirements.

Available rights may include:

  • Information — how we collect and what personal information we collect and process about you. We have made this information available to you without having to request it by including it in this Privacy Policy.

  • Delete — request deletion of your personal information that we no longer require to provide the Services, subject to exceptions.

  • Correct — request correction of inaccurate or out of date personal information.

  • Access —access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, readily usable format.

  • Opt out of sale, sharing, or targeted advertising — Opt out of the sale of personal information and the processing and sharing of personal information for targeted advertising. We engage in targeted advertising activities and may share personal information with third parties to provide you with offers and promotions, which may qualify as a data “sale” under certain applicable laws.

  • Limit sensitive personal information — where applicable under California law.

California residents have all of the above rights under the CPRA, including the right to know the categories and specific pieces of personal information collected, disclosed, sold, or shared; the categories of sources; the business or commercial purposes for collection; and the categories of third parties with whom information is shared.

Residents of Colorado, Virginia, Connecticut, Utah, and Texas have rights to access, delete, correct, obtain a portable copy, and opt out of targeted advertising and sale, subject to applicable state law.

How to submit a request: Contact us at support@getknowbody.com. Please include your name, email address, and enough information for us to identify and respond to your request.

Verification: We may need to verify your identity before processing certain requests by asking you to confirm information that matches our records, such as your name, email address, order number, or phone number.

Authorized agents: If you are submitting a request on behalf of another person, we may require proof of your authorization and may verify the request directly with the consumer.

Complaints: If you are not satisfied with how your request has been addressed, you may submit a complaint by contacting us at support@getknowbody.com. We will respond to your complaint as required by applicable law. If you are based in certain jurisdictions, you may lodge a complaint about how we handle your personal information with a supervisory authority, including in your country of residence, place of work, or where you believe an incident took place.

Non-discrimination: We will not discriminate against you for exercising privacy rights provided by law.

Limits on your choices: In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.

9. Third-Party Sites and Services

The Services may contain links to websites or other online platforms operated by third parties. In addition, our content may be made available on web pages or other online services that are not associated with us.  If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms of service. We do not guarantee and are not responsible for the actions, privacy, or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, which may include access controls, authentication protections, encryption in transit, secure payment processing arrangements, vendor due diligence, and fraud monitoring. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the security of personal information.

11. Children

Our Services are intended for adults (aged 18 and older). We do not knowingly collect personal information from children under the age of 18. If you believe a child under 18 has provided personal information to us without the consent of the child’s parent or guardian, please contact us at support@getknowbody.com so we can investigate and take appropriate action.

12. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will notify you by posting the updated version on the Site and updating the “Last Updated” date. Where required by law, we will provide additional notice of material changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through our Services. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of our Services after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

14. How to Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us via email at support@getknowbody.com or at the following postal address:

Knowbody Health LLC 

9854 National Blvd #1023 

Los Angeles, CA 90034