Shipping policy
Shipping and Delivery
Title to products and risk of loss transfers to the customer upon confirmed delivery to the shipping address provided at checkout, as confirmed by carrier tracking records. If a package is marked delivered but you did not receive it, you must notify us within fourteen (14) calendar days of the delivery date so we can investigate with the carrier and provide any remedies required by law. We are not responsible for delivery failures caused by inaccurate or incomplete addresses you provide.
Knowbody will add applicable shipping and handling fees to your order. Unless otherwise noted, Knowbody will use commercially reasonable efforts to ship products within a reasonable time after receipt of your completed order. Although Knowbody may provide delivery or shipment timeframes or dates, you understand that those are Knowbody’s good-faith estimates and may be subject to change, and agree that time is not of the essence for the transactions contemplated under these Terms, and we are not liable for any delays in shipments. You further understand that product availability may be limited and particular products may not be available for immediate delivery or at all, in which case the products will be delivered when they become available, or your order will be canceled. If your order will be delayed (either from the date specified at the time of order or, if no date was specified, beyond 30 days from the date of receipt of your order, Knowbody will use reasonable good faith efforts to contact you. If Knowbody cannot contact you, you no longer wish to receive the item, or the item is not available, Knowbody will cancel the order and promptly refund the amount you paid. Knowbody may reject orders where the stated delivery address is outside the United States. You agree that your only remedy for non-delivery is the refund of the amount you paid.
Subscriptions & Automatic Renewal
a. Automatic Renewal Disclosure
When you purchase a subscription, it will automatically renew at the cadence selected at checkout unless canceled prior to the next billing date. By completing your purchase, you acknowledge that your subscription will automatically renew at the selected interval unless canceled before the next billing date. Your subscription begins as soon as your initial payment is processed.
You authorize us to automatically charge your selected payment method at the then-current subscription price of the product(s), plus applicable taxes and shipping fees, at each renewal until you cancel.
YOU ACKNOWLEDGE AND AGREE THAT KNOWBODY WILL NOT OBTAIN ANY ADDITIONAL AUTHORIZATION FROM YOU FOR SUCH AUTOMATIC, RECURRING PAYMENTS.
We may change the price of a product in your subscription order at any time, and we will notify you of any price change with the option to cancel. If you do not agree with a price change, you have the right to reject the change by cancelling your subscription prior to the next scheduled billing date as described in the Cancellation Policy section below. Please make sure that you read any notifications of price changes carefully.
Please note that by placing an order and subscribing to our products, you agree to adhere to the Cancellation Policy described below.
b. Affirmative Consent
Subscription terms are presented clearly and conspicuously at checkout. By completing your purchase, you provide express affirmative consent to automatic renewal and the Subscriptions & Automatic Renewal terms.
c. Cancellation Policy
You may cancel your subscription any time before your next billing date. Cancellation can be completed online through your account dashboard without contacting customer support and in no more steps than required to sign up. Cancellation instructions and renewal terms will be included in the subscription confirmation email sent after purchase. Cancellations take effect at the end of the current billing cycle. Cancellation confirmations will be sent via email. Cancellation prevents future renewals but does not apply to orders already processed or shipped.
For any questions or assistance with the cancellation process, you can reach out to our customer support team by emailing support@getknowbody.com.
We may, in our sole discretion, cancel your subscription at any time without notice to you, and will refund any prepaid amounts for unfulfilled shipments.
d. Renewal Notices & Changes
Where required by law, we will provide advance notice of renewal terms or material changes, including price increases.
30-Day Satisfaction Guarantee
Knowbody Health LLC offers a 30-Day Satisfaction Guarantee on eligible products.
If you are not satisfied with your purchase for any reason, you may request a refund within thirty (30) days of purchase. We will issue a refund to the original form of payment, excluding shipping and handling fees.
The Satisfaction Guarantee applies only to the first purchase of a product by a customer unless otherwise required by law.